intersect investments

Problem Solution: spoil investings sweep Investments has enjoyed success in the financial services industry for many years; even out so since September 11, 2001 the entire industry is experiencing turbulence and uncertainty. Intersect Investment is on a downward slide, barely equal to(p) to wager its goals. A state of confusion exists at Intersect for quite some time now as the employees open been get mixed messages from the management. In order to survive, CEO domestic dog Jeffers has proposed a overbold vision based on a representative of customer intimacy. The radical strategy is expected to go on semipermanent customer relationships based on trust and pass judgment to the customer. merely the implementation of this plan entrust require drastic organisational forms particularly in the sales department. Frank has met with resistance to stir from some of the key members of his senior staff and he has already replaced the Executive Vice President of M arketing and Sales, who did not permit this initiative. The goal of this corporation is to return to the path of success by adopting the customer intimacy lesson that will improve relationships with customers, countenance sales, and belittle employee turnover rate. Intersect has done their homework, and know that this is the direction they will shoot to take. The purpose of this paper is to identify issues and find solutions that will alter Intersect Investments to achieve these goals. Situation Analysis Issue and dower Identification During the past year Intersect sales employee turnover has been up 25% and customer satisfaction has declined by to a greater extent than 10%. The customer base has also been shrinking, as the company has experient a customer churn rate of almost 25%. The company CEO, Frank Jeffers, has been reluctant to bring about change. Nevertheless, later on serious contemplation he has identified a new vision for the company: Provide a b road pram of products and services to cons! umers and small business customers using a sham of...If you want to get a full essay, order it on our website: BestEssayCheap.com

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