Essential Concerns Of a Business

Jourdan Neal-Grant Organizational Behavior March 13, 2011 Paper #1 of the essence(p) Concerns of a Business When in operation(p) a care, a comp to each ones three substantive concerns should be guest satisfaction, employee satisfaction, and the ships comp anys overall study performance. Failure to adhere to these necessities whoremonger result in prohibit problem, revenue loss, and lack of employee alliance and motivation. There are numerous slipway an organization abide avoid these issues and it begins with recognizing, tar following and eventually terminating the problems at pot to guarantee a successful business with length of service and minimal complications. Knowledge is Key in any business or organization. Training programs, on-site training, workshops, and tutorials are all ship canal of obtaining information and skills on various work tasks. According to the reading, at drainpipe ply, the company was constantly running into compl ications. When guests would call into depict an appointment, the order mainframe would seem unknowledgeable and inexperienced. This without a interrogative gave the customer a sense of insecurity on whether to do business with run out emanate or not. If the order mainframe computer couldnt get it right, then what would give the customer any indication that the plumber would know what he was going to do?.

This lead to customer privation, derived from the lack of knowledge Drain Flows representatives expressed to the customers. If Drain Flow was to put frontwards the time and money that was required to thoroughly train thei r workers on various tasks and unfamiliar te! rminology, there would have been less miscommunications and the customer would have been provided with the correct services. Another, major problem was the fact that Drain Flow was assigning certified plumbing jobs to assistant plumbers who didnt have the years of experience that the certified plumbers (who were making the thrashing bucks) possessed, but yet Drain Flow still aerated the customers the same price for their...If you want to get a cosmic essay, order it on our website: BestEssayCheap.com

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